Engineer- Customer Support

Job Description

Please enter the Job Description here.We are looking for an intern to support customer engagement and basic technical assistance for Chaos products such as V-Ray and Enscape. The role will involve responding to basic support queries, interacting with users to document project experiences, and assisting in building AI-enabled knowledge resources for frequently asked questions.

Key Responsibilities:

• Handle basic customer support tickets and assist users with initial queries related to Chaos tools.
• Coordinate with users to gather project insights and experiences and convert them into case studies and blog content.
• Assist in developing AI-enabled FAQ resources and knowledge base content for common user queries.
• Support creation of short help videos and documentation for frequently asked product questions.
• Maintain records of customer interactions and support responses.

Requirements:

• Basic understanding of Chaos as a brand and visualization tools such as V-Ray or Enscape.
• Good communication and problem-solving skills.
• Interest in AI tools and knowledge base development.
• Ability to interact with users and document information clearly.
• Candidate must bring their own laptop.